Cloud4Events Unpaid Item Policy

Cloud4Events Unpaid Item Policy

Members must pay for the items they win or buy on Cloud4Events within 2 days of committing to the purchase.

What is the policy?

When a member wins an item in an auction, or places an order of an item at a fixed Buy It price, they must complete the purchase by sending full payment to the seller within 2 days.

Buyers must note:

  • The cost of postage and handling, and all terms that the seller has included in the listing before deciding to purchase
  • Bids can only be retracted under exceptional circumstances

A seller may open an unpaid item case with Cloud4Events if the buyer does not pay or contact them within 2 days.

Managing unpaid items cases

  • Sellers may close the case when a buyer has not paid within 4 days
  • Sellers may be eligible to receive a final value fee credit and if they relist the item, Cloud4Events may also refund the insertion fee for the relisting
  • Buyers have the option of appealing an unpaid item if they believe it was undeserved
  • Sellers should avoid falsely reporting unpaid items or they may:
    • Have all credits reversed for the time period in question
    • Lose the ability to use the final value fee credit system
    • Be subject to suspension
  • Unpaid items are considered a violation of our buying policies. All unpaid items are recorded on a buyer’s account. Buyers who have excessive unpaid items, or cancelled transactions, may have limits imposed, or lose their buying privileges.
  • Cloud4Events will automatically remove feedback from a buyer who didn’t pay. However, if we missed something, buyers can contact us. Feedback may be removed when:
    • The buyer didn’t pay or respond to the unpaid item process
    • The buyer is suspended
    • The buyer’s communication in the Resolution Centre undermines the purpose of the unpaid item process and feedback systems

Activity that doesn’t follow Cloud4Events policy could result in a range of actions including for example:

·      administratively ending or cancelling listings,

·      hiding or demoting all listings from search results,

·      lowering seller rating,

·      buying or selling restrictions,

·      and account suspension, amongst other recourses

All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.