Cloud4Events Free Credits Policy

Cloud4Events Free Credits Policy

If your item doesn’t sell, or if there was an issue with the transaction that you resolved, you may qualify for a credit on some or all of the fees you paid.

Credits for refunds and unpaid items

You may be eligible for fee credits in the following circumstances:

For sellers not activated for Cloud4Events managed payments

In these situations:

Fees credited:

  • Final value fee
  • Final value fee on shipping (when original shipping is refunded in full)
  • Promoted listings fee
  • Any applicable additional final value fees for not meeting performance expectations

If the buyer still hasn’t paid, you can close an unpaid item case after 4 days to receive a final value fee credit.

For managed payments sellers

In these situations:

Fees credited:

  • Final value fee (variable component only. The 30p per order fee will not be credited)
  • Promoted listings fee
  • Any applicable additional final value fees for not meeting performance expectations
  • International fee (if applicable)


Note: For managed payments transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.

You are not eligible for fee credits in any of the following situations:

  • You refund the buyer outside of eBay (using PayPal to send money, for instance)
  • You issued a partial refund to the buyer
  • You or the buyer asked us to step in, and the case was closed with a refund to the buyer

If you qualify for a fee credit, the credit will be issued to your seller account. You’ll see the credit on your statement or you can view it in your seller account.

Insertion fee credits

If you relist your item because it didn’t sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. We’ll automatically credit your account for the insertion fee associated with the relisting, if your listing meets all of the following conditions:

  • Your item sells after you’ve relisted it
  • Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don’t qualify for insertion fee credits
  • You relist your item using our tool instead of copying and pasting your original listing into a new listing
  • You relist within 90 days of the original listing ended
  • It’s the first manual relisting of your item
  • Your starting price isn’t higher than the price in the original listing
  • You haven’t added a reserve price to the relisting 

Credits for removed listings

If we have to remove one of your listings, you may receive a credit for any insertion and final value fees. However, this depends on the reason for the listing removal.

If the listing was removed because an unauthorised person used your account, we’ll automatically credit both the insertion and final value fees.

If we remove your listing because of a policy violation, your eligibility for a fee credit will depend on the situation, and will take into account any previous policy violations.

Fee credits for removed listings will be credited to your account once a month, so you might have to wait until your next invoice to see the credit.

Managed payments sellers

Fee credits will be added to your Available funds, and may be used to pay for any charges that are normally funded through your Available, Processing, or On hold funds.

Requesting a refund of your eBay credit balance

If you have a credit balance on your monthly invoice, you can either leave this credit in your account and use it towards future fees, or you can request a refund and we’ll send you the money. You can only request a refund if you are not an activated eBay managed payments seller.

  1. Verify that you have a credit balance on your account. To see your account balance, go to your Seller Account Activity page. A credit balance appears as a negative number on your account status and monthly invoices.
  2. Make sure that your contact information, including your address, is up-to-date.
  3. Contact us to request a refund on your credit balance.

We’ll issue your refund to the payment method where the payment originated. For example, if you made the payment with a credit card, your refund will go to that card. If the payment was made using more than one payment method, you can choose where to send your refund. Refunds are usually processed with 30 days.